Service Policy

Monday, August 25, 2008

The staff at Medi-Vet Animal Health take pride in the service to our customers.  We strive to make the ordering process simple, easy and convenient.  Every product is veterinarian approved to ensure you receive the best quality products available.  There is no minimum order requirement.  With few exceptions, we stock every item found on our website so that we can process your order the same day it is received.

Returns

Medi-Vet Animal Health wants you to be completely satisfied with any product you purchase from us.  We offer trained, skilled, and knowledgeable staff to assist you in the ordering needs for your pets.  All orders are processed as quickly as possible to ensure prompt delivery.  If you are not completely satisfied and wish to return an item, please call us at (800) 668-9698, or send an email request for a Return Merchandise Authorization (RMA) number.  Return requests are accepted when received within 30 days of the Invoice date.  We hope you understand that our return policies are a simple way of continuing to offer our customers the lowest prices possible.

• Returns are accepted only within 30 days of of the Invoice date.  The initial and return shipping charges are non-refundable.

• All returns must have a RMA number.  No returns will be excepted without receiving prior return authorization.  Please write your RMA number on the outside of the return box and on a note with your name and phone number inside the box.  No returns will be accepted without an RMA number.

• Prescription medications cannot be returned due to Federal Regulations.

• Vaccines and other iced items are non-returnable.

• Returns are subject to a 20% restocking fee.

• Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer.  All returns will be inspected by our return specialist.  Partial and/or damaged returns will Not receive a full credit.  Items damaged during return shipping will receive Partial or No Credit at the discretion of Medi-Vet Animal Health.

• Shipping costs are refunded only when the return is the result of our error and the entire order is returned.

• We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box.  Medi-Vet cannot be responsible for lost or damaged packages.

• Please allow up to 7 days after receipt of your return for inspection and for our accounting department to review the type of credit being issued.

• Please send the return items with the RMA number to the following address:

Medi-Vet Animal Health
Attn: Returns Department
69142 Hwy 59, Suite E
Mandeville, LA 70471

Cancellations

We strive to process and ship your order out the same day its ordered so that it is received in an expedited manner.  If you decide to cancel your order, please do so by calling our toll free number at (800) 668-9698 immediately.  We cannot guarantee an email cancellation will be read in time to stop an order from shipping. Orders ship at 4 p.m. central time each weekday.  Orders cancelled after they have already been processed and packaged ready for shipment are subject to a 10% Cancellation Fee.  By noon each day, the volume of packages on the loading dock may prohibit the retrieval of a cancelled order before it ships.  Once the order has shipped it becomes the customers responsibility to obtain an RMA number..

Refused Orders

Should you decide to refuse to accept a package upon delivery, credit will be issued for the order less shipping charges.  Once an order has shipped, it is considered a complete sale.  The return will be subject to a 20% Restocking Fee.  Credit will be issued once the item has been received and inspected by our return specialist.  Vaccines, syringes, needles and prescription medications cannot be returned.

Damaged Product in Shipment

Report any visible outside damage to delivery carrier, then call Medi-Vet at 800-668-9698 for instructions.  Please do not discard the product or the shipping box.

Defective or Incorrectly Shipped Products

Please contact Medi-Vet at 800-668-9698 immediately for instructions.

Thank you for choosing to shop for your pet's needs at Medi-Vet.com.

-Customer Service at Medi-Vet Animal Health

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